Folks, if the neon lights on a coffee drive-thru are off, and the sign is switched to "closed", it is likely that the shop is just that. Closed. So, it is not your barista's fault that she can't make your frozen drink. If you waited 10 minutes, we opened at 7. It is not appropriate, in this situation, to sigh loudly and roll your eyes. I'm sure the Starbucks which you drove across the parking lot to will appreciate your business. Also, THEY are the ones that have frappaccinos. That is a trademarked name. Not all cofee and milk, frozen, delicious drinks are called that. If you order that again without looking at the menu and seeing that they are called Java Shakes, I may reach thru the service window and beat you senselessly.